South Coast Winery Resort & Spa has 132 luxury resort suites and villas and our Housekeeping team has set the standard for impeccable accommodations and extraordinary guest service. We spoke with Executive Housekeeper Julie Cort who told us that our team members are regularly recognized by guests in comment cards and surveys by name for their friendliness and keeping their accommodations orderly. Just how does the South Coast Winery Resort & Spa Housekeeping team accomplish this day in and day out? Here’s the scoop from our expert.
According to veteran housekeeping executive Julie Cort, who has spent the last 27 years in the industry, Guest Room Attendants, or GRA’s, are trained for an entire month before being placed on regular daily work assignments. During that time each GRA must become familiar with the entire resort, in addition to their other duties so that they may provide the highest level of assistance to our guests. Their extensive training is fashioned after
South Coast Winery Resort & Spa follows Luxury 5 Star standards that are set for five star resorts. Every room receives the “white glove” test, which includes making sure that all amenities and even the living plants in each room are dust-free and aligned to strict specifications. While GRA’s are taught a variety of housekeeping duties, the number one priority is guest service and satisfaction. During their month of training, every room is reviewed with a 100 point inspection sheet. They are given feedback daily, and upon completion of their training, they receive a certificate of their well-deserved accomplishment.
Julie gives her management team full credit for the success of their department. “They really deserve all the credit,” she said. “They have consistent, open communication with each of our GRA team members who maintain the property.” They also review each of the Luxury Five Star standards weekly with GRA’s to ensure that efforts remain consistent. During these extensive reviews, GRA’s take part in group activities and team members are awarded for a job well done. Upon completion of the training process, the room inspections don’t end. Julie says, “Effective and timely feedback is really the key to making it all happen and to ensure that our guests receive the best experience possible at South Coast Winery Resort & Spa.”
This team is exceptionally proud of their work in their hotel suites and villas. The stringent inspection scoring that South Coast Winery Resort & Spa requires of its GRA’s entail diligence and an eye for detail. GRA’s are recognized each and every time a guest singles them out by name or room number.
We’d love to hear about your experiences and interactions with our Housekeeping team!